If you can’t find the answer to your question on this site, please do get in touch. Our Customer Services team is available via live chat and email.
If you are contacting us by email, please include the following information:
- Name of your school or organisation
- The email address linked to your account
- Your role (e.g., Teacher, Admin, IT Support)
- If you are in a live test, please describe any issues you are experiencing
- As much detail as possible about the problem so we can support you quickly and effectively
Live Test
If you are running a live test, please use the chat button below (in pink to the bottom right), please describe any issues you are experiencing.
Our email is: [email protected]
Our Customer Services team are available Monday to Friday, 8.00-17.00 (GMT)