{"id":457,"date":"2025-12-04T12:18:11","date_gmt":"2025-12-04T12:18:11","guid":{"rendered":"https:\/\/support.oisa.oup.com\/?p=457"},"modified":"2026-03-04T16:14:45","modified_gmt":"2026-03-04T16:14:45","slug":"login-issues","status":"publish","type":"post","link":"https:\/\/support.oisa.oup.com\/de\/teacher-support\/account-management\/login-issues\/","title":{"rendered":"OISA Login &amp; Access Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you&#8217;re having trouble signing in to OISA, you&#8217;re in the right place. This page will help you understand how to log in, create your account, fix common access issues, and know when to contact your Organisation Administrator for support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where to Log In<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can access OISA at: https:\/\/oisa.oup.com<br>Choose Staff Log In and use your Oxford ID email and password.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is an Oxford ID<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your Oxford ID is the set of login details you use to access OISA and other Oxford University Press digital products and services.<br><br>The teacher who purchased OISA for your school becomes the Organisation Administrator and is the first person invited to create an account.<br><br>If you already use Oxford Reading Buddy at your school, you already have an Oxford ID and can use your existing login details. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Creating Your Oxford ID (New Users)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are the Organisation Administrator or have been invited to set up your account, we have provided a step by step process for setting up your Oxford ID account <a href=\"https:\/\/support.oisa.oup.com\/teacher-support\/account-management\/creating-your-school-account\/\">here<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Joining a School That Already Uses OISA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your school already has an OISA account, contact your Organisation Administrator. They will send you an email invitation to create your OISA password and log in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Trouble Logging In? Try These Steps<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reset your username or password using the &#8216;Forgotten your username or password?&#8217; on the staff login page<\/li>\n\n\n\n<li>Ask your Organisation Administrator to resend your invitation or a password reset email.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"400\" src=\"https:\/\/support.oisa.oup.com\/wp-content\/uploads\/sites\/6\/2025\/12\/forgotten-username-or-password.jpg\" alt=\"\" class=\"wp-image-500\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">When to Contact Your Organisation Administrator<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact your Organisation Administrator if you need an invitation, a password reset email, or help determining whether your school already has an account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Still Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;ve tried the steps above and still can&#8217;t access your account, please contact OUP Customer Support on <a href=\"mailto:oisa.support@oup.com\" target=\"_blank\" rel=\"noreferrer noopener\">oisa.support@oup.com<\/a> or click on the need help button to the right, to talk to our customer service team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re having trouble signing in to OISA, you&#8217;re in the right place. This page will help you understand how [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-457","post","type-post","status-publish","format-standard","hentry","category-account-management"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"de","enabled_languages":["en","es","de","fr","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false},"de":{"title":false,"content":false,"excerpt":false},"fr":{"title":false,"content":false,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/posts\/457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/comments?post=457"}],"version-history":[{"count":0,"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/posts\/457\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/media?parent=457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/categories?post=457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.oisa.oup.com\/de\/wp-json\/wp\/v2\/tags?post=457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}