What to do if…
… a student needs to join the test after the session has started? Or a student needs to resume a test after being paused? You can use the play button to allow their entry.
…a student is unable to complete a test for any reason? Teachers will have two options – either to pause or postpone a student.
In cases where a student or multiple students have started a test but will no longer be able to complete the test within the set test session they should be postponed. This will allow them to join another test session at a later date using the same student code, none of their assessment progress will be lost and therefore the student should only be given the remaining time to complete their test as was available in their original session.
In cases where a student or students need to step away from their device but will complete the test within the test session, for example to go to the toilet, the teacher can pause the student’s test attempt. A paused screen will be presented so the test takers device is not visible to other students. Once back the teacher can unpause the student and they can continue where they left off.
… a student is in locked status? You can click on the “Lock” button to unlock them.
…we experience a loss of internet connectivity?
All test-taking devices require a stable, fast internet connection throughout testing. The key information and advice is as follows:
- If a test-taker loses internet connectivity during an assessment they will still be able to continue with their assessment, but on the teacher dashboard you will see an alert that they are offline
- If the test-taker regains connectivity before the end of their assessment you will see they are now online and they can submit their assessment as normal. The student may not notice they were ever offline
- If a student is still offline at the end of their assessment they will also be alerted. Working with IT staff you should try to reconnect the test-taker device to the internet, if successful the assessment can be submitted as normal. Check our support site for more information on this process.